1. Introduction

At Tech2Me, we respect your privacy and are committed to protecting your personal data and sensitive information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IT support and repair services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services. This includes:

Contact Data: Name, phone number, email address, and service address.
Technical Data: Device specifications, IP addresses, network configurations, and login credentials (only when explicitly provided and required for troubleshooting).
Service History: Records of repairs, maintenance, and consultations.

3. Data Security & Device Privacy

As an IT service provider, we frequently handle devices containing sensitive personal or business data. We guarantee that our technicians will only access files and folders absolutely necessary to perform the requested repairs or data transfers. * We do not copy, store, or browse your personal files unless explicitly requested by you (e.g., for data backup services).

Any backups made during the repair process are temporarily stored on encrypted external drives and permanently securely erased within 7 days of service completion.

4. How We Use Your Information

We use the information we collect or receive:

To facilitate account creation and logon process.
To deliver the IT support and repair services you requested.
To send administrative information to you (e.g., invoices, service updates).
To respond to your inquiries and offer support.

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your data. To exercise these rights, please contact us using the details below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: harryhe@indeedtech.com.au

Phone: 0416 241 516

Privacy Policy